Please Record Covanta related Incident/s or Concerns with BACI

We are encouraging all residents affected by any type of Covanta Incident involving:

  • Odours
  • Dust
  • Noise
  • Flies
  • any other environmental disturbance

to report each and every occasion to the EA (Environment Agency) Incident Hotline on 0800 807060. Please make sure that you are given a reference number as confirmation.

Please ensure to include any physical/medical/health adverse effects experienced by you or your family.

HGV’s travelling to and from the Incinerator site have defined routes which do not involve using village roads. The exception to this is if it is the local contractor Veolia usual waste trucks involved in the normal kerbside pickups.

If your complaint is Incinerator traffic related this should be directed to the Local Authority who is tasked with enforcing compliance with the routing strategy on 0300 300 6039.

Covanta/Rookery South Ltd have not provided a separate defined complaints procedure for the general public – however – we would suggest in addition to reporting to the EA or Local Authority – you also complete the ‘contact us’ form on the Rookery South website at

To enable us as a community to have a better understanding of the locations and numbers affected by the operations of the Covanta Incinerator – we would like to be able to keep a central record on the BACI Website. This will also enable us to keep our own independent records.

The Compilation Spreadsheet will be automatically updated with each response and can be viewed at the bottom of this page.

There is no requirement to enter your Name if you don’t want it to appear on the Compilation Spreadsheet. The rest of your submission will appear without a Name.

Following a submission – you will be able to go back to the form at a later date if you wish to add any update information such as a response from the EA/Covanta/LA – or any development regarding health/physical issues resulting from the incident.

Please note – this is not intended to take the place of reporting an incident or concern with the EA or Central Bedfordshire Council but in addition to reporting an incident or concern with the EA or LA.

Please use the form below to record the incident you experienced or your concerns for our records.

Compilation Spreadsheet of Incidents Recorded with BACI since 04/21